Imprint

Dispute resolution

According to section 47a of the Telecommunications Act, consumers have the option of initiating arbitration proceedings before the Federal Network Agency if a dispute arises between the subscriber and next id GmbH as to whether an obligation has been fulfilled vis-à-vis the subscriber which relates to the conditions or execution of contracts for the provision of the network or services and is connected with the following regulations: sections 43a, 43b, 45 to 46, or the statutory ordinances issued on the basis of these regulations and section 84 or Regulation (EC) No. 717/2007 of the European Parliament and of the Council of 27 June 2007 on roaming on public mobile telephone networks within the Community and amending Directive 2002/21/EC (OJ L 171, 29 June 2007, p. 32), in its current version, the subscriber can initiate the arbitration procedure by submitting a request to the consumer arbitration body of the Federal Network Agency. To do so, an application must be submitted to the Federal Network Agency. The application must be addressed to:

Bundesnetzagentur Ref. 216, Schlichtungsstelle
Postfach 8001
53105 Bonn
Telefax +49 (0)30 224 80518

Further details about the procedure can be obtained from the Federal Network Agency’s website at www.bundesnetzagentur.de.

Dispute resolution platform of the European Commission

The European Commission maintains an internet platform (“OS Platform”) that has been set up to settle disputes between businesses and consumers. The OS Platform is available at https://ec.europa.eu/consumers/odr/.